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Frequently Asked Questions

Are civilians allowed to move-in to privatized housing?

Currently, we are offering select homes to the general public. Management and the Air Force are committed to providing housing to the active duty military members. However, under the terms of the Ground Lease with the Air Force, if occupancy falls below 95% for a consecutive period of time or 90 days, management has the right to invoke a cascade of renters other than active duty military members.

The cascade is as follows:

1. Other active duty military members

2. Federal civil service employees

3. Retired military members and their families

4. Active Guard and Reserve military members

5. Retired federal civil service employees

6. DoD contractor/permanent employees (US citizens); and

7. The general public

Are homes designated by rank?

Homes are designated by rank. Please speak with a Properties at Wright Field representative for floor plans specific for each rank.

Are single/unaccompanied members permitted to move-in?

Yes, the Commander has approved the recommendation of the Housing Privatization Management Review Committee (MRC) to permit single/unaccompanied members to live in privatized housing.

How is the rental amount determined?

Military members pay an amount equal to their Basic Allowance for Housing (BAH) for their monthly rent, less a reduction for Utility Allowance given back to the resident to pay gas and electric utilities. If the household consists of 2 military members, the rental amount is based on the highest-ranking member with dependent BAH (less the utilities reduction). Military members’ monthly rent is paid through an allotment. Other eligible tenants pay in advance, by the 1st day of the month, with one personal check or money order.

Who is responsible for starting and stopping the allotment process?

It is the resident’s responsibility to start, stop, and change the allotment using the “my pay” system. Changes must occur within the DFAS cut off date.

Note: if the military member chooses not to establish an allotment, a security deposit equal to one month’s rent will be required.

What utilities are included in the rent?

Utilities made available to the RESIDENT include water, sewer, and trash collection and disposal. Such utilities do not include electric, natural gas, cable television, telephone service, Internet service, or other communications services.

What utilities are the members required to pay? Will there be an allowance for the incurred expense?

Residents are responsible for the gas and electric utilities as part of the Utilities and Infrastructure Improvements Plan. For military members, no additional allowance will be issued however; the rental amount paid to the developer will be reduced by the amount of the actual average use by house style plus a 10% “cushion”. This reduction will be given back to the military resident to pay the gas and electric utilities directly to the utility provider based on actual consumption.

Do you allow pets? Are there any restrictions and do you charge a deposit?

Yes we welcome your pets. There are no breed restrictions for dogs, however pets causing a public nuisance or that are vicious will not be allowed to remain on WPAFB property. Military members may keep up to two (2) pets without paying a deposit. Other eligible tenants are required to pay a $200 refundable deposit with %50 being refundable.

Is High Speed Internet available?

High Speed Internet is available through KAS Cable TV and Time Warner Cable. We also have limited availability for DSL service through AT&T.

Who maintains the waiting list and what are the procedures?

The Housing Referral Office maintains a waiting list. It is recommended that in-bound members submit their housing application (DD Form 1746) to the HRO once orders are received. The military member can request a referral be sent to our Leasing Office to tour our community and begin the home selection process. To reach the Housing Referral Office, please call (937) 257-6547 or click on the link on our home page.

How do I request maintenance? What should I do when your office is closed?

For service requests during normal office hours, please contact the Maintenance Office at (937) 253-3488, option #3. For maintenance related emergencies after normal office hours please call 1-800-364-5999. Routine (non-emergency) service requests may also be sent on this web site. Click on the “Requests for Maintenance” link.

Can appointments be made for maintenance?

Yes. Appointments are scheduled on specific days for general time frames (i.e. morning or afternoon). Please keep in mind that scheduling appointments can delay our response time. Allowing us permission to enter your home expedites the completion of your service request. Service requests are categorized as Routine, Urgent and Emergency.

What is the policy for vehicles parking in the common garage driveways?

AF policy states parking in the common garage areas is for loading and unloading purposes only. Residents are not allowed to park in front of their garages, as it impedes traffic flow and their neighbors’ access to their garage. A good rule of thumb to remember is to be considerate of others.

What are the hours for the self-help store? What items are available?

The hours are Tuesday – Friday 12 noon to 6 P.M. Saturdays – 10 A.M. to 4 P.M. Items available include faucet aerators, doorstops, paint and paint accessories, shower-heads, stoppers, furnace filters, wall plates, weather-stripping, etc. For specific requests please call (937) 253-3488, option #4. Or, you may contact Self-Help via this website.